Microdowell BAYCOM 2200 Series Bedienungsanleitung PDF herunterladen (Seite 13)

HOME

EXIT

NEXT >

WHAT IS BCM50/450? REFERENCE ARCHITECTURE MORE ABOUT BCM450

< PREVIOUS

Intelligent Contact Center (ICC)

ICC lets SMBs deliver superior customer service, maximize employee productivity and create a

professional image by directing clients to the right person quickly and efﬁciently. It offers advanced

capabilities speciﬁcally designed to integrate with the BCM and various Nortel telephone sets.

When activated, ICC has two agents and one skillset by default. Customers can then order

any combination of agents and skillsets for maximum customization and ﬂexibility, along

with advanced reporting and multimedia applications.

Some highlights of ICC include agent features such as:

•

Not Ready Time Out

•

Agent Conﬁgurable Break Time

•

Skillset Conﬁgurable Alerts

•

Silent Record-a-Call

•

Auto Login.

Reporting enhancements include:

•

A brand-new database engine

•

Six redesigned reports plus four new reports, including the Call Audit Report (CAR) that displays

information on each transaction of the call from entering the Intelligent Contact Center to completion.

Intelligent Contact Center

1 2 ... 8 9 10 11 12 13 14 15 16 17 18 ... 27 28

Keine Kommentare

Microdowell BAYCOM 2200 Series Bedienungsanleitung Seite 13