Microdowell BAYCOM 2200 Series Bedienungsanleitung PDF herunterladen (Seite 15)

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Computer Telephony Integration (CTI)

CTI helps SMBs deliver faster, more personalized customer service by routing relevant caller

information – via screen pops and automated retrieval of database records — to the speciﬁc

agent who handled that customer previously. With VoIP, these transactions can be handled

over a single network infrastructure.

Activity Reporter

Activity Reporter provides statistical and graphical reports based on communication logs for

CCR, CDR, voicemail and hunt groups. Activity Reporter Basic is a free version that provides

simple pre-formatted reports, while the full-featured Activity Reporter is a keycode-enabled

application that allows greater customization in reporting format and frequency.

Activity Reporter is useful for department managers in measuring performance and

identifying bottlenecks, as well as for system administrators assessing network utilization

and allocating resources.

Advanced Paging Productivity (APP) Pack – available in North America only

The APP Pack is a software-based application that enables simple, one-button paging and

text messaging for pre-recorded announcements and messages, customer assistance paging

and scheduled announcements.

The solution is designed for any environment where paging is regularly used, such as retail,

manufacturing, security and education. It works with any BCM-supported desktop or

mobility client, so employees can remain mobile and productive.

Activity Reporter

Advanced Paging Productivity (APP) Pack

Computer Telephony Integration (CTI)

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Microdowell BAYCOM 2200 Series Bedienungsanleitung Seite 15